Terms & Conditions

MAHLAHLE ENTERPRISE (PTY) LTD (trading as DLAGO) is the merchant of record. We are responsible for the goods and services sold through this platform, for the transaction, for fulfilment and delivery, for customer support and for handling any dispute relating to your order.

You must provide accurate contact details, a correct and reachable delivery address, and you must be legally entitled to use the payment method you choose. You must be available to receive your delivery at the address and contact number supplied.

You select items or a parcel service, review the full cost breakdown, accept these policies and submit the order. An order is only confirmed once we have accepted it and, for prepaid orders, once payment has been confirmed by our payment provider.

All prices are shown in South African Rand (ZAR) in the format R0.00 and include any applicable taxes where indicated. The delivery fee, discounts and the final total are shown before you pay. The price of an item is the same regardless of which payment method you choose — we do not add a card or payment surcharge, and we do not impose any minimum or maximum card-payment amount.

Online payments are processed by Ozow, our payment service provider, on their secure hosted payment pages. We never see, handle or store your full card number or your CVV/CVC security code. Card payments are subject to 3D Secure authentication by your bank where required. Cash on delivery is available where offered by the vendor.

Delivery is governed by our Delivery Policy. Estimated delivery times are estimates and may be affected by weather, traffic, load shedding or vendor preparation times.

Cancellations and refunds are governed by our Refund & Cancellation Policy. Refunds are processed back to the original payment method and reference the original transaction.

Contact us at support@xavisani.co.za or 0607050885 during Monday – Sunday, 08:00 – 20:00 (SAST). See our Contact page.

You may not use the platform to place fraudulent orders, use a payment instrument you are not authorised to use, abuse promotions, harass vendors or drivers, or interfere with the platform's security. We may refuse or cancel orders where we reasonably suspect fraud.

Your personal information is handled in accordance with our Privacy Policy and POPIA.

Nothing in these terms limits your rights under the Consumer Protection Act, the Electronic Communications and Transactions Act or any other applicable South African law, and nothing in these terms waives or limits your lawful right to dispute a card transaction with your bank or card issuer.