Delivery Policy

We deliver in Bushbuckridge and surrounding communities. Each vendor serves the area around it; if your address falls outside a vendor's delivery range we will contact you before dispatch.

The delivery fee is set per vendor and is shown in Rand (R0.00) at checkout, separately from the item subtotal, before you pay. Parcel prices depend on parcel size and are shown before you confirm the booking. No additional charge is added for paying by card or online.

Typical delivery is 25 – 60 minutes for food and same-day for parcels within the service area. Times are estimates and may be affected by weather, traffic, load shedding, vendor preparation time and driver availability.

The estimate starts when the vendor accepts your order — not when you submit it. For prepaid orders it starts once payment has been confirmed.

You must supply a correct, findable delivery address and a phone number that is switched on and reachable. Delivery failures caused by incorrect details may not be refundable.

If the driver cannot reach you, they will call the number on the order and wait a reasonable time at the address. If delivery still cannot be completed, food orders may be returned to the vendor and parcels returned to the sender. We will contact you to arrange a further attempt where possible; a further delivery fee may apply.

Track your order or parcel on the tracking page using your order number. Each stage — accepted, being prepared, collected, on the way and delivered — is timestamped, and the delivery is confirmed by the driver on completion. These records are retained for at least 180 days.

Any delivery problem: support@xavisani.co.za or 0607050885, Monday – Sunday, 08:00 – 20:00 (SAST).