Refund & Cancellation Policy

Contact us as soon as possible on 0607050885 or support@xavisani.co.za with your order or booking number (for example DLA-12345 or PKL-12345). You can find this number on your confirmation screen and on the tracking page.

• Free cancellation while the order is still "New" and the vendor has not accepted it.
• Once the vendor has started preparing food, cancellation may not be possible because the food has already been made.
• Parcels can be cancelled free of charge before a driver has collected the parcel.
• Orders already delivered cannot be cancelled, but may qualify for a refund below.

• You paid online and your order was cancelled before preparation began.
• The order was never delivered.
• The wrong items were delivered, or items were missing.
• Food arrived in an unacceptable condition.
• You were charged more than the total shown at checkout.

• Delivery failed because the address or phone number given was incorrect or unreachable.
• Nobody was available to receive the delivery after reasonable attempts.
• Change of mind after food has been prepared or a parcel has been collected.
• Requests made more than 7 days after delivery, unless the law requires otherwise.

Every refund is linked to the original successful payment and is returned to the payment method used for that transaction through our payment provider. We cannot pay a refund to a different card, account or person, and we cannot issue a refund where no matching original payment exists. Cash-on-delivery orders that were never paid for are simply cancelled — there is nothing to refund.

• We acknowledge refund requests within 1 business day.
• Approved refunds are submitted to the payment provider within 3 business days.
• Funds typically reflect in your account within 5 – 10 business days after that, depending on your bank.

Contact support@xavisani.co.za or 0607050885 during Monday – Sunday, 08:00 – 20:00 (SAST). If you are not satisfied with the outcome, you keep every right you have in law, including the right to dispute the transaction with your bank or card issuer.