Privacy Policy

Your name, phone number, email address where supplied, delivery or pickup and drop-off addresses, order contents, order and delivery history, ratings you leave, and technical information such as error logs.

Online payments are processed by Ozow on their own secure, hosted payment infrastructure. MAHLAHLE ENTERPRISE (PTY) LTD does not collect, see or store your full card number, card expiry data or your CVV/CVC security code. We store only non-sensitive payment records: the order number, the payment provider's transaction reference, the amount, the currency, the payment method, the payment status and the date and time.

Your payment information is processed by the payment provider in accordance with its own privacy, security and card scheme requirements.

We share the minimum necessary information with:

• Payment service providers, including Ozow, to process payments;
• Payment providers and their partners for fraud prevention and risk management;
• Parties involved in regulatory compliance, dispute and chargeback handling;
• The vendor preparing your order and the driver delivering it;
• Our technology and hosting providers who operate this platform on our behalf.

We do not sell your personal information.

To take, process and deliver your order; to take payment and reconcile it; to prevent and detect fraud; to provide customer support; to respond to payment disputes and chargebacks; and to comply with our legal and payment-scheme obligations.

Transaction and proof-of-delivery records are retained for at least 180 days, and longer where law, tax rules or payment-scheme rules require it, so that we can respond to payment disputes.

You may ask us what personal information we hold about you, ask us to correct or delete it, or object to certain processing. Contact support@xavisani.co.za or 0607050885. You may also complain to the Information Regulator of South Africa.

Access to personal information is restricted to the people who need it, connections are encrypted in transit, and sensitive payment credentials never reach our systems.